Shipping policy
Welcome to Chantelle's Apothecary!
We are committed to providing our customers with the highest quality products, and we want your online shopping experience to be enjoyable and hassle-free. To ensure that your shopping experience is successful, please take a moment to review our shipping policy.
We are committed to providing our customers with the highest quality products, and we want your online shopping experience to be enjoyable and hassle-free. To ensure that your shopping experience is successful, please take a moment to review our shipping policy.
- 1. Shipping Rates and Delivery Times
- At Chantelle's Apothecary, we offer free standard shipping, anywhere in Canada, for all orders over $75. For orders under $75, we charge a flat rate of $9.99 for shipping. We ship all orders within 1-3 business days via Canada Post. For orders outside of Canada, the shipping times and rates will be dependent on your location.
- 2. Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track the progress of your shipment. If you have any questions about your order, please contact us at info@chantellesapothecary.com.
- Returns and Refunds
- If you are not satisfied with your purchase, we offer a full refund or exchange within 30 days of purchase. Please contact us at info@chantellesapothecary.com to initiate the return process. We will provide you with instructions for returning your order. All returns are subject to our discretion.